Elements and Performance Criteria
- Verify fault report
- Locate source of fault using available information and contacts to verify nature of fault as reported
- Perform preliminary operational testing according to type of fault presentation, fault environment and enterprise guidelines to verify nature of fault
- Analyse historical data to identify possible causes and solutions
- Conduct remote testing to diagnose network fault
- Evaluate cable fault details and plan strategy to conduct remote testing
- Conduct appropriate remote diagnostic test to isolate and diagnose the network fault
- Determine the urgency and impact of fault and identify the required response time frame
- Evaluate the diagnostic tests to determine the type, location and nature of network fault
- Dispatch fault-finding field personnel